Shipment processing time
Typically, all orders are processed within 5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
We will contact you with any information regarding backorders or delays.
Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. GR Pottery Forms is not responsible for delivery delays.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
We do offer international shipping! Just add the desired items to your cart and choose your international shipping option during checkout. *hint, you can view your shipping options and cost without having to commit to the sale.
Customs, Duties and Taxes
GR Pottery Forms is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
GR Pottery Forms is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us as soon as possible and we can file a claim on your behalf.
Please save all packaging materials and damaged goods before filing a claim.
Return Policy
Returns must be within 90 days of delivery.
All items must be packed well to avoid damages while shipping.
Please include your order number in or on the return package.
Shipping and delivery fees are non-refundable.
If you believe you received a defective item, please reach out to customercare@grpotteryforms.com as soon as possible.
We cannot accept returns on items labeled as "seconds".
If you have questions about a return, please contact us and we will be happy to help.